NHS Charities Together

This page tells you about our collaboration with NHS Charities Together to show hospital patients in Devon how to use hospital video consultation software like ‘Attend Anywhere’. Scroll down to learn more about it.

Key Stats

  • 77,000 individuals engaged with during this project
  • 44,000 views of our dedicated e-learning resources 
  • 391 live web chat sessions over the duration of the project
  • 85 Zoom drop-in sessions over the duration of the project
  • 198 unique users viewed the Attend Anywhere YouTube video
  • 17 in-person drop-in sessions
  • Marketing deployed in 16 key public locations throughout the region

We worked in close partnership with NHS Charities Together to deliver increased knowledge, skills and confidence in using online hospital video consultation software such as ‘Attend Anywhere’ to the residents of Devon between October 2021 and October 2023. This was achieved by running the following activities:

  • In person drop-in sessions at the 4 general hospitals across Devon (Plymouth Derriford Hospital, Royal Devon & Exeter Hospital, Torbay General Hospital and North Devon Hospital)
  • In person drop in sessions at community hospitals throughout the region
  • Weekly digital drop in sessions via Zoom
  • Producing dedicated online content such as YouTube videos and online e-learning resources
  • Daily live chat sessions through our website
  • Extensive marketing campaign

The COVID-19 outbreak was a difficult time for us all, including local health, care, and wellbeing services such as hospitals and GPs. These services had to adapt and rely on a ‘digital’ way for the public to use their service. This enabled them to be more effective and efficient but did not allow the public to be able to keep up with those changes. We know given the NHS Long Term Plan that Digital and online Access to services is here to stay.

This project offered free online training, advice and support to anyone interested in knowing more about how to access local health, social care and wellbeing services using the internet.

In August 2020 our volunteers began offering remote support to people from their own homes in line with governmental coronavirus restrictions. This included 1-to-1 advice and guidance via email or webchat and also regular ‘virtual’ drop-in sessions using online video webinar tool Zoom, where volunteers give a brief demonstration of the Digital Health Devon website and answer any queries raised by attendees.

With this project we were able to continue to offer this award-winning* service to the local community in Devon for 2 years whilst also delivering public drop in sessions in the community when COVID restrictions were lifted, particularly at the 4 general hospitals across Devon to promote video consultations.

We created updated training content on the Digital Health Devon website covering Hospital Services in Devon and also contacted all 4 general hospitals across Devon to arrange regular public digital drop-in sessions at each, physical where possible, virtual if not via Zoom.


*In 2019 we won a national ‘Highly Commended’ award in the ‘Giving people the advice and information they need’ category at the National Healthwatch Excellence Awards.

“I’m really pleased to hear that good working rapports/connections are now in place at Plymouth, Torbay and Bideford hospitals and that a legacy of online information will remain from this vital work. The project leads have always been good at keeping us informed of changes, responding to our queries and adapting the project as required to work with challenging circumstances.

It’s been great working with you and thank you for all you have done”.

Jacqui Cornish – NHS Charities Together