How to use the guides
Scroll down and use your mouse, tablet or phone to click whether you are a beginner, intermediate or experienced user of the internet and online services.
You can also view all of our guides on YouTube – click here.
Beginner
I really struggle to use devices and the internet and want to know how to access basic online services.
Intermediate
I sometimes struggle to use devices, the internet and some online services.
Experienced
I don’t struggle using devices and the internet, I just need guidance on a specific device or service.