There is a way to make a complaint to the NHS via their website.
Click here to access the website
You can make a complaint verbally, in writing or by email. If you make your complaint verbally, a record of your complaint will be made and you’ll be provided with a written copy.
If you’re complaining on behalf of someone else, include their written consent with your letter (if you’re making your complaint in writing) as this will speed up the process.
But consent is not required if you’re making a complaint in the name of: