How to request my PKB physiotherapy appointments online

After you have registered for an account, you can log-in and start a pre-appointment consultation to request an appointment. A how-to video on exactly how to do this is available above.

Below there is also a step by step guide with screenshots showing exactly how you can request a physiotherapy appointment online.

Step 1

Open your browser, type ‘patients know best’ in the search bar and then click on ‘Patients Know Best’ at the top of the page.

Step 2

Click on the white ‘Log in’ button at the top right of the page.

Step 3

Enter your email address and memorable password into the boxes and click the ‘Log in’ button.

Step 4

Click the ‘Start Consultation’ button on the right.

Step 5

Select ‘Physiotherapy Appointment Request’ from the drop down menu in the pop up box and click the start button.

Step 6

Click on each box on the next page, answer the question directly above each one. When you have finished, click on the ‘Submit’ button at the bottom.

You have now sent an appointment request to the Torbay Physiotherapy Department!

Step 7

Your appointment request will appear on your homepage and the Physiotherapy Department will contact you to arrange your appointment date and time. Once confirmed, your appointment time and date will also be shown on your homepage.

Step 8

What happens next?

Once you have requested a referral, and completed a short questionnaire, the Physiotherapy team will endeavour to respond within one working day with an appointment date and time. You will receive an email notification each time you receive a message in Patients Know Best, and you can log in to view the details of that message.

(Please note, appointments are generally scheduled within the next 72 hours to ensure you are seen as soon as possible)